[{"data":1,"prerenderedAt":19},["ShallowReactive",2],{"news-detail-2448-en":3},{"id":4,"userId":5,"userName":6,"title":7,"enTitle":8,"content":9,"enContent":10,"date":11,"files":12,"carrierCode":17,"createdDate":18},2448,1031692,"王奕翔","订舱与装船指示 - 流程变更","Booking and Shipping Instruction - change of procedures","\u003Ch1>\u003Cbr>\u003C/h1>\u003Ch4>更新2 - 订舱管理 - 未到场与订舱取消\u003C/h4>\u003Cp>作为马士基承诺提供最佳客户体验和高水平服务的一部分，我们必须持续优化船舶运营，以支持您的物流战略。\u003C/p>\u003Cp>为确保更高的运营可靠性、更精准的运输规划以及更优化的运力管理，务必在约定的时限内清晰、完整地提供信息。这有助于避免整个流程中出现返工问题，也能减少对相关文件的潜在影响。\u003C/p>\u003Cp>更高效的运营直接助力成本优化，使我们能够提供更具竞争力和吸引力的解决方案，更好地满足您的业务需求。\u003C/p>\u003Cp>在此背景下，我们想强调，预订可能会产生额外费用，包括但不限于以下所述的费用。\u003C/p>\u003Cp>\u003Cbr>\u003C/p>\u003Ch4>未到场：\u003C/h4>\u003Col>\u003Cli>\u003Cstrong>适用范围：\u003C/strong>\u003C/li>\u003Cli class=\"ql-indent-1\">对于合同订舱，若订舱未提取任何集装箱且未关联任何集装箱，在第三次非由马士基（“由客户方”）导致的航次延期情况下。\u003C/li>\u003Cli class=\"ql-indent-1\">对于现货订舱，在未提取集装箱或未将集装箱关联至订舱的情况下，若发生第二次非马士基原因（即由客户原因）导致的船舶甩档。\u003C/li>\u003Cli class=\"ql-indent-1\">若已提取的集装箱从订舱中移除，无论在何时。\u003C/li>\u003Cli>在上述前两种情形下，除了在指定的船舶转航次数后收取未到场费用外，预订将被自动取消，且无法重新激活。\u003C/li>\u003Cli>若已提走的集装箱在任何时候从订舱中取消，除按适用标准运价收取滞箱费外，每一个归还至堆场的集装箱还将收取行政还箱费，且不享有免费使用期。\u003C/li>\u003C/ol>\u003Cp>\u003Cbr>\u003C/p>\u003Cp>\u003Cimg src=\"https://geekfiles.oss-cn-shanghai.aliyuncs.com/rms/1392f7b004fa4ff7b3b82c4ee14a7bba.png\">\u003C/p>\u003Cp>*所示金额可能会根据您合同的条款与条件或马士基现货产品的规定而有所变动。\u003C/p>\u003Cp>\u003Cbr>\u003C/p>\u003Ch4>订舱取消：\u003C/h4>\u003Col>\u003Cli>\u003Cstrong>适用情况：\u003C/strong>\u003C/li>\u003Cli class=\"ql-indent-1\">若客户要求取消预订，无论所提供的理由为何，均需收取费用，不适用任何免责条款。\u003C/li>\u003Cli>此外，若订舱已取消但集装箱已被提走，每辆返还至堆场的集装箱除需按照适用的标准运价支付滞箱费外，还将收取集装箱返还管理费，且不享有任何免费使用时间。\u003C/li>\u003C/ol>\u003Cp>\u003Cbr>\u003C/p>\u003Cp>\u003Cimg src=\"https://geekfiles.oss-cn-shanghai.aliyuncs.com/rms/7392f1ef33274a04a901ebee3a353319.png\">\u003C/p>\u003Cp>*所示金额可能会根据您合同的条款与条件或马士基现货产品而有所变动。\u003C/p>\u003Cp>重要提示：您的合同或\u003Ca href=\"https://terms.maersk.com/terms-spot-booking#term-header-8\" rel=\"noopener noreferrer\" target=\"_blank\" style=\"color: rgb(36, 91, 219);\">\u003Cu>马士基现货\u003C/u>\u003C/a>中列明的任何其他费用，若未在本公告中明确说明，均应在条款与条件中进行确认。\u003C/p>\u003Cp>\u003Cbr>\u003C/p>\u003Cp>\u003Cbr>\u003C/p>\u003Cp>为持续为您提供优质的客户体验，马士基正在修订与订舱管理及货运指令流程相关的规程。\u003C/p>\u003Cp>我们的团队在订舱确认和发货指令流程中，对质量和效率有着极高的追求。但订舱确认及核验副本出具后，大量的修改请求严重影响了这一卓越表现。\u003C/p>\u003Cp>为优化上述流程，自2024年3月20日起，以下做法将正式生效：\u003C/p>\u003Cp>\u003Cbr>\u003C/p>\u003Ch4>装船指示：\u003C/h4>\u003Cp>为最大限度减少包含错误及虚构信息的装船指示数量并提升质量，目前针对装船作业后提出的修改所收取的“运输文件修改费”，将适用于装船指示提交后提出的修改申请。\u003C/p>\u003Cp>费用金额适用范围运输文件修改费（AME）450巴西雷亚尔提交装船指示后提出修改申请。\u003C/p>\u003Cp>\u003Cimg src=\"https://geekfiles.oss-cn-shanghai.aliyuncs.com/rms/20ec1cf4d51946f8a12cdcfdae33fdb5.png\">\u003C/p>\u003Cp>提交第一份装船指示并提供核证副本后，将给予24小时的免费会议及修改期。此期限后提出的修改将收取费用。\u003C/p>\u003Cp>24小时的期限仅适用于首份装船指示。每次需重新核证副本时，无论提出申请的时间如何，后续申请均需收取费用。\u003C/p>\u003Ch4>订舱：\u003C/h4>\u003Cp>准确展示我方船舶舱位的可用情况是提供更优定价条件的关键。为优化这一流程并降低违约率，针对取消订舱及减少订舱量的行为，将收取取消手续费和未到港取消费用，具体如下：\u003C/p>\u003Cp>\u003Cimg src=\"https://geekfiles.oss-cn-shanghai.aliyuncs.com/rms/f0967141689d40ddbc632d5a386f527f.png\">\u003C/p>\u003Cp>无集装箱退订情况：若预订第三次提出改期申请，预订将被取消，且将收取未到场费用。\u003C/p>\u003Cp>涉及集装箱提箱时：集装箱关联期间订舱仍保持有效，未到场提货将被记录，且若再次发生未到场提货情况，将继续适用该记录。\u003C/p>\u003Cp>若有集装箱需退回堆场，将按标准费率收取200巴西雷亚尔的现有集装箱回收费，同时收取滞箱费，且不享有免租期。\u003C/p>\u003Cp>重要提示： \u003Ca href=\"https://terms.maersk.com/terms-spot-booking#term-header-8\" rel=\"noopener noreferrer\" target=\"_blank\" style=\"color: rgb(0, 115, 171);\">马士基现货\u003C/a>的条款和条件保持不变，需单独查阅。\u003C/p>","\u003Ch4>Update 2 - Booking Management – No Show and Booking Cancellation\u003C/h4>\u003Cp>As part of Maersk's commitment to delivering the best customer experience and a high level of service, it is essential that we continuously enhance our vessel operations to support your logistics strategy.\u003C/p>\u003Cp>To ensure greater operational reliability, accuracy in transportation planning, and improved capacity management, it is important that information is provided clearly, completely, and within the agreed timelines. This helps avoid rework and potential documentation impacts throughout the process.\u003C/p>\u003Cp>More efficient operations directly contribute to cost optimization, enabling us to offer more competitive and attractive solutions that better support your business needs.\u003C/p>\u003Cp>In this context, we would like to reinforce that bookings may be subject to additional charges, including, but not limited to, those described below.\u003C/p>\u003Cp>\u003Cbr>\u003C/p>\u003Ch4>No Show:\u003C/h4>\u003Col>\u003Cli>\u003Cstrong>Applicable:\u003C/strong>\u003C/li>\u003Cli class=\"ql-indent-1\">For contract bookings, with no containers picked up or linked to the booking, on the third vessel rollover not caused by Maersk (\"by customer\"). \u003C/li>\u003Cli class=\"ql-indent-1\">For Spot bookings, with no containers picked up or linked to the booking, on the second vessel rollover not caused by Maersk (\"by customer\"). \u003C/li>\u003Cli class=\"ql-indent-1\">In cases where containers already picked up are removed from the booking, at any time. \u003C/li>\u003Cli>In the first two scenarios above, in addition to the application of the No Show Fee after the number of vessel rollovers indicated, the booking will be automatically cancelled, with no possibility of reactivation.\u003C/li>\u003Cli>In cases where containers already picked up are removed from the booking at any time, an administrative container return fee will also apply for each container returned to the depot, in addition to detention charges in accordance with the applicable standard tariff, with no free time granted.\u003C/li>\u003C/ol>\u003Cp>\u003Cimg src=\"https://geekfiles.oss-cn-shanghai.aliyuncs.com/rms/3f9c517d836845baa25784c8526a7d6a.png\">\u003C/p>\u003Cp>*The amounts shown may vary in accordance with the Terms and Conditions of your contract or the Maersk Spot product.\u003C/p>\u003Cp>\u003Cbr>\u003C/p>\u003Ch4>Booking Cancellation:\u003C/h4>\u003Col>\u003Cli>\u003Cstrong>Applicable:\u003C/strong>\u003C/li>\u003Cli class=\"ql-indent-1\">In cases where a booking is cancelled at the customer's request, regardless of the reason provided, the fee will apply, as no exclusion clause is applicable.\u003C/li>\u003Cli>Additionally, in cases where bookings are cancelled with containers already picked up, an administrative container return fee will also apply for each container returned to the depot, in addition to detention charges in accordance with the applicable standard tariff, with no free time granted.\u003C/li>\u003C/ol>\u003Cp>\u003Cbr>\u003C/p>\u003Cp>\u003Cimg src=\"https://geekfiles.oss-cn-shanghai.aliyuncs.com/rms/843ae756bf0c4950b969438a88c917b7.png\">\u003C/p>\u003Cp>*The amounts shown may vary in accordance with the Terms and Conditions of your contract or the Maersk Spot product.\u003C/p>\u003Cp>Important: Any other charge stated in your contract or \u003Ca href=\"https://terms.maersk.com/terms-spot-booking#term-header-8\" rel=\"noopener noreferrer\" target=\"_blank\" style=\"color: rgb(36, 91, 219);\">\u003Cu>Maersk Spot\u003C/u>\u003C/a> that are not explicitly in this advisory should be validated in the Terms and Conditions.\u003C/p>\u003Cp>\u003Cbr>\u003C/p>\u003Cp>\u003Cbr>\u003C/p>\u003Cp>To keep providing you excellent customer experience, Maersk is revising the procedures related to booking management and shipping instruction process.\u003C/p>\u003Cp>Our teams are extremely committed with quality and agility towards booking confirmation and shipping instruction processes. That excellence is highly impacted by the high amount of amendments requested after booking confirmation and issuance of the verify copy.\u003C/p>\u003Cp>Aiming to enhance these processes, the following practices will be effective as from March 20th, 2024:\u003C/p>\u003Cp>\u003Cbr>\u003C/p>\u003Ch4>Shipping Instruction:\u003C/h4>\u003Cp>To minimize the quantity of shipping instructions with incorrect and fictional information, and improve quality, the “Transport Document Amendment Fee”, that is currently applied for amendments requested after LOAD, will be applied for amendments requested after the submission of shipping instruction.\u003C/p>\u003Cp>\u003Cimg src=\"https://geekfiles.oss-cn-shanghai.aliyuncs.com/rms/1220b0ae3ee048c889903b31bf8c9cb7.png\">\u003C/p>\u003Cp>After the first shipping instruction is submitted + the verify copy is made available, 24h will be granted for conference and amendments free of charge. Amendments requested after this period will be charged.\u003C/p>\u003Cp>The 24h period is granted only to the first shipping instruction. Further requests are subject to fee application every time the verify copy has to be reprocessed, regardless the time of request.\u003C/p>\u003Ch4>Booking:\u003C/h4>\u003Cp>The correct visibility of our vessel’s capacity is key to offer better pricing conditions. Aiming to improve this process and reduce downfall ratio, the cancellation fee and no-show fee will be applied for cancellation and booking reduction, as follows:\u003C/p>\u003Cp>\u003Cimg src=\"https://geekfiles.oss-cn-shanghai.aliyuncs.com/rms/4de3870766e5441698ab131259c86c22.png\">\u003C/p>\u003Cp>With no container withdraws: if booking reschedule is requested for the 3rd time, booking will be cancelled, and the no-show fee will be applied.\u003C/p>\u003Cp>With container withdrawal: booking will remain active while the unit is linked, no-show will be applied and continue to be applied in case of recurrence.\u003C/p>\u003Cp>The existing fee of container return of BRL 200 will continue to be applied if any unit must be returned to depot, along with detention, according to standard tariff and no free time.\u003C/p>\u003Cp>Important: \u003Ca href=\"https://terms.maersk.com/terms-spot-booking#term-header-8\" rel=\"noopener noreferrer\" target=\"_blank\" style=\"color: rgb(0, 115, 171);\">Maersk Spot\u003C/a> rules and conditions remain unchanged and must be consulted separately.\u003C/p>\u003Cp>\u003Cbr>\u003C/p>","2026-06-11",[13],{"fileUrl":14,"fileName":15,"fileId":16},"https://geekfiles.oss-cn-shanghai.aliyuncs.com/crm/009e6fc122c840bb8344a4cb715dc42e.jpg","009e6fc122c840bb8344a4cb715dc42e.jpg",6580159,"MAERSK",1781233019000,1781256227571]